For verified in-stock orders after fulfillment opens.
CUSTOMER CARE · DELIVERY
From our door
to yours.
Planned shipping and return standards for launch.
Services are not active while products remain in production. Final charges and order-specific estimates shown at checkout will take priority.
Planned local transit after dispatch.
Planned local transit after dispatch.
Unopened hygiene products; local law may require longer.
Processing & dispatch
Our launch goal is to dispatch verified in-stock orders within one business day. Orders placed after the warehouse cut-off, on weekends or holidays begin processing on the next operating day. Promotions, severe weather and unusual order volume may add time.
Can I change the delivery address?+
Contact customer care immediately. Once the warehouse or carrier has processed the shipment, an address change may no longer be possible. Customers are responsible for entering a complete and accurate address.
United States & South Korea
Planned standard delivery is approximately 2–5 business days after dispatch. Alaska, Hawaii, territories and remote ZIP codes may take longer.
Planned free standard shipping threshold: eligible U.S. orders of USD $35 or more.Planned standard delivery is approximately 1–3 business days after dispatch. Islands, remote regions and peak periods may take longer.
The final local shipping threshold and carrier will be confirmed before launch.International delivery
We intend to sell globally. Available destinations, services, charges and delivery estimates will appear at checkout. Customs processing is outside the carrier transit estimate and can cause delays.
Duties, taxes and customs+
Where possible, checkout will state whether duties and taxes are included. Unless checkout explicitly says charges are prepaid, the recipient is responsible for import duties, taxes and handling fees assessed by the destination country.
Tracking+
A tracking link will be sent after shipment. Tracking may take time to update after the carrier first receives the parcel.
Returns for eye-area products
Hygiene protection matters. For a change-of-mind return, products must be unopened, unused, sealed and in their original packaging.
- Unopened and sealed product
- Return requested within the applicable period
- Proof of purchase available
- Opened, worn or tested product
- Missing or damaged hygiene seal
- Item outside the applicable period
The current plan is a 7-day request period after delivery in markets without a longer mandatory consumer period. Legally required rights always take priority.
Damaged, defective, incorrect or missing
These cases are handled separately from change-of-mind returns. Contact us promptly with the order number, explanation, and clear photos of the product and outer shipping package. Keep all packaging until the case is reviewed.
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