CUSTOMER CARE · RETURNS

Refund & Return Policy

Last updated: July 14, 2026

This policy applies when ordering opens. Preview products currently shown on the website cannot be purchased.

Change-of-mind returns

To protect hygiene for eye-area products, return requests must be made within 7 days after delivery. Products must be unopened, unused, sealed, and in their original packaging. If applicable law gives you a longer mandatory period or additional rights, those rights take priority.

How to request a return

Email us with your order number and reason for the request. Wait for return instructions before sending an item. Unless required otherwise by law or the item is damaged, defective, or incorrect, the customer is responsible for return shipping.

Refunds

After the returned item is received and inspected, we will email the decision. Approved refunds are sent to the original payment method. Your bank or payment provider may need 5–10 business days to post the credit.

Items that cannot be returned

Opened, worn, tested, used, or unsealed eye-area products cannot be returned for a change of mind.

Damaged, defective, incorrect, or missing items

Contact us promptly with the order number, a description, and clear photos of the product and outer shipping package. These cases are handled separately from change-of-mind returns.